FAQs

FAQs

Our jewelry is handmade!

This means that the piece you receive will not look exactly like the photo. We do our very best to match the piece online and make sure you are happy with the item. If you have any specific requests please contact Chiara through the contact page on the website.

How long will it take to get my order?

Our current processing time is 5-7 business days. USPS Ground shipping will normally take 2-5 business days to arrive at your door, but any shipping delays are entirely out of our control. If you choose a faster shipping speed at checkout, this does not speed up the processing time. 

Do you ship internationally?

Not at the moment. We are working on expanding our shipping outside of the U.S.

Returns and Exchanges

We are a small handmade business so we typically do not accept returns. However, we want you to be happy with your order, so if there are any issues please reach out to Chiara through the contact page on the website. We will discuss exchanges and returns on a case by case basis.

What metals are in the earrings?

All of our jewelry is nickel and copper free. We use sterling silver, stainless steel, and plated brass. Each item description will include which metals are in that specific pair. 

Are the earrings double sided?

Our jewelry is not double sided! The back of the clay pieces are either a solid color matching the earrings or a marbling of the colors in the design. To limit waste in our business we use the clay scraps from our canes as the back of our pieces. 

More questions?

We are happy to answer any questions you might have! Please contact Chiara through the contact page on the website.